Refund and Returns Policy

Effective Date: January 10, 2025

At Quovo (quovo.site), we are committed to ensuring your satisfaction with our products and services. This Refund and Returns Policy outlines the terms under which refunds and returns are handled.

Returns

  1. Eligibility for Returns:

    • Items must be unused, in their original packaging, and in the same condition as received.

    • Returns must be initiated within 30 days of purchase.

    • Certain items, such as customized or perishable goods, may not be eligible for return. Specific exclusions will be noted on the product page.

  2. Return Process:

    • Contact our customer service team at info@quovo.site or (715) 687-2327 to request a return authorization.

    • Provide proof of purchase and details about the item.

    • Once approved, ship the item back to: 4534 Staadt Ave, Stratford, Wisconsin.

  3. Return Shipping Costs:

    • The customer is responsible for return shipping costs unless the return is due to an error on our part or a defective product.

Refunds

  1. Eligibility for Refunds:

    • Refunds are processed for returned items meeting the criteria outlined above.

    • Refunds may also be issued for orders canceled before shipment.

  2. Refund Process:

    • Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.

    • Approved refunds will be processed to your original payment method within 7-10 business days.

  3. Partial Refunds:

    • Items not in their original condition or returned beyond the 30-day window may be eligible for partial refunds at our discretion.

Exchanges

We offer exchanges for defective or damaged items. Contact us within 7 days of receiving the product to arrange an exchange.

Non-Returnable Items

The following items are not eligible for return:

  • Gift cards

  • Downloadable software products

  • Perishable goods

Contact Us

If you have any questions about our Refund and Returns Policy, please reach out:

  • Email: info@quovo.site

  • Phone: (715) 687-2327

  • Mailing Address: 4534 Staadt Ave, Stratford, Wisconsin

Thank you for choosing Quovo. We value your business and are here to assist with any concerns.